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    1. The effect of customer experience of trust and e-service quality on customer (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1La9tAEF6SBkov6ROaR80eeirI1kpeabeElDTYlBxCa1JCTmKf2K1jORE15Ff3L3RmV0psAjn1qpmFlTQ7MzvzzQwhH-GADU1alphuNMnQsiLR3uSJ1TzVRvJcOYxDXoqzq-zHRIxPt8h5VwuDsMpOJwZFbWuDMfJBVmY5L2TO-JflTYJTozC72o3QUO1oBczQcCm2yQ5DZBpC-bLJWsxFgLksYnIzwwlug9mvW930V4zNij6TJds0T5vaOZic8Uty12024K37EW8SIw8bQOyuo-P_e69XZLf1U-lJFKzXZMst3pDnHUz-LfkL8kUjGITWnh5Nj80f8COv3e3RYHpM3X0HZaSGwg6qFpa6pInKicZqzjtaLx4tnmNIA0gYI14n0matFCNwqoYq5GhbFk3Dw1AMgyx0peB46bmjswW9qH_XS6TAHuDLXCOg5zM9oaG_LjVgzHErcMkITxBegqtGCjZ-plbqHfk5Hl2cfkva4RGJQRcw4Vp4I2TqjIcrpHG5lbJ0QklhbZ4x7bhPvQQVJLgG651zDZ5ubsuh12lhGMvfE-qdA4UmrALOYaozob1QhUytAC-flWyPpJ2wVKZtqY6TPeYVXK2CfFVBvqogXxXK1x75dL9kGfuJPMV82MlM1aqWpnoQmP2nyQfkRYa1GmHexSF5Bv_afYgzL3pku7y86pGdr6Pz75NeOCX_AGXCJf8

      by Sofia Silviana, Nurfirda; Puspaningrum, Astrid and Rofiaty

      International Journal Of Research In Business And Social Science, Volume 11, Issue 6, pp. 600 - 608

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    2. Measuring Quality of Information Services

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1bb9MwFLbK9gAvE2xIFAYK0qg0obDE9z5N02g3gaYJ1IJ4iuLYHpNKO7EMiT_Bb95xbKehbGiIl6hNnETxOT4-9w-hHVhgtMqEcOHGKqU656myFUm1YpmqhoyUxvkhP8t3X_CHj3J82Ov9irUwTS6zs88vw1K5ocrB1au6_MafEWFq_zwE1p1_KcvfTt-PCrB9J4MfQNnOfyB6XIGDV2T8v_wC54BjXP3tP_BM-1A4Ab-Bc-AIvAPHO3HPSeM6dG4E32QjlJy0pY6tjLlFua0dqpGDDOg4y5rKw_nZV1P7FIJPsDf5JGcfBTGzRd2AOr0efTuf-fyw6JDIaZtx1Y2E3exzbNpCSA-V8sYEictwyqOUCyLZ9w8OrMc68pVx1tmqmQeB-nMXaOLQTSNMeFlOWMaxx2Fc6a0dBherQ--hdexUpzW0fjA-OZ22eztolx6DMXzIMvC9t_qM3xWdpfUSEwZx0GEmD9FGoE9y4On9CPXMfBPdPzKhbfkW2m3pngS6JwubdOieRLo_RtPxaHJ4nAYwjbQigtQpLlXOteVUDTGzmlkuTKUZZkq4lpjE5iIvpSmNxiWTupSWWqOpkphoUVFGnqDEGgMCHi5mdkgzhaWysuTDTEuweuD-PtqLn1xUocW8QzqZFXnsKr8ySX20295x4dur_GXsdpzFIiyVy8Jp_MJpoVkfvWwvg4h0ca9ybhZXMIaDFUPB0Bd9NHCz37n9lnc9vevAZ-jBcg1so7X6-5V57oFFXgTmuQaYXotM

      by Celotto, Emilio and Minghetti, Valeria

      Journal Of Travel Research, Volume 53, Issue 5, pp. 565 - 580

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    3. Customer Satisfaction Research based on Customer Service Dialogue Corpus

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlV1bS8MwFA7qEHwRb7B5GQV9tPaSpE1AhNndHHObm1P0JbRJgz6ow7n_70kvuD2I2Ie2tKdt-Jqc8yU55wShM2hgRLphaKYbpU2UF9iJlthWCXUTySmOUzMO-ch6T_7dmLWj5ViYj1mh-i_gNE8UnENYOMQxBzi0bweUB47pPDieY-I_zcK1Fcyg-kGdHuLHUhtj2MI8KNI8xFjp4_X7i1Ys1DqUYlVN48L2tHfQdkEarUZexF20lr7voc3MeVPO99HD5ctVtAAW95Z-WpOlcAWr9Ku7dF6uLGOwlAVXl8SzG4W-sJqv-UiOZdIbL-YHaNpu3Uddu1gvwZbQLLEdc8q1pioIOKGh9l3uSh9Ap0AJSKyAmZE4ztLNaCllqhLfSyT0UQMWSw5MA1eRpdMU2jBTsas5cROfJZrF0INWDIitF3o15JbgiFmeD0Nk89iMCYOnMHgKg6fwRI5nDZ0DiKJoG_O_xU9XxHujaLIqIWZK19Bx-U9-RH2KgcBxQsjh_755hLZ846uSOTIeo42vz0V6ki8PUUfVRv-2IaaDBpi3zqDVFN1hv3kz6EzqqHLdGozGcOxGN-3nelbzYD-iz983wM-v

      by Wang, Shengfu; Chai, Jian; Huang, Heyan; Mao, Xian-Ling and Zhu, Jie

      Journal Of Physics. Conference Series, Volume 1924, Issue 1, p. 12013

      Journal Article : Full Text Online

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    1. Measuring customer satisfaction

      https://find.library.duke.edu/catalog/DUKE99119502470108501

      Richard F. Gerson.

      Book : View Online

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    2. Customer satisfaction evaluation : methods for measuring and implementing service quality

      https://find.library.duke.edu/catalog/DUKE004306486

      Evangelos Grigoroudis, Yannis Siskos.

      Book

      This item is currently Available Ford Library, HF5415.335 .G75 2010 c.1

      cover thumbnail

    3. AMA handbook for customer satisfaction

      https://find.library.duke.edu/catalog/DUKE001370418

      Alan Dutka.

      Book

      Check Holdings for this item's availability Ford Library, HF5415.3 .D88 1994 c.1

      cover thumbnail

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    1. Help Us Help You. Take the Perkins Library Customer Service Experience Survey! - Duke University Lib

      https://blogs.library.duke.edu/blog/2023/11/09/help-us-help-you-take-the-perkins-library-customer-service-experience-survey/

      Take the Perkins Library Customer Service Experience Survey! - Duke University Libraries Blogs Go Search Announcement , Life in the (...)

    2. Interpersonal Dynamics - Navigating Conflict in Work, Research, and Learning Environments - LibGuide

      https://guides.library.duke.edu/conflict/interpersonal

      Henry Cloud leverages his expertise of human behavior, neuroscience, and business leadership to explain how the best leaders set boundaries (...)

    3. Library Council Minutes - 2/4/2015

      https://library.duke.edu/sites/default/files/dul/library-council-minutes/2015/minutes-2-4-15.pdf

      The words “patron, user, and researcher” indicate the wide range of people with whom we work. We avoided “customer” because we do not (...)

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    1. [Customer satisfaction: see Consumer--Satisfaction]

      https://archives.lib.duke.edu/catalog/batesworldwide_aspace_ref5962_jiu

      In: Bates Worldwide, Inc. records, 1934-2005 and undated » Vertical Files Series, 1934-2001, bulk 1986-1998

    2. National Cash Register Company advertisements, circa 1957

      https://archives.lib.duke.edu/catalog/nationalcashregisterco

      The National Cash Register Company was founded in 1884 in Dayton, Ohio. by John H. Patterson. Maker of the first mechanical cash registers and (...)

    3. McGraw-Hill Marketing Information Center Vertical File, 1948-1991

      https://archives.lib.duke.edu/catalog/mcgrawhill

      The McGraw-Hill Marketing Information Center was established in 1948 as a sales service for customers of the McGraw-Hill Publications Company. (...)

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