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    1. Pillars of customer retention: An empirical study on the influence of customer (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1Lb9QwELZKKyEu5SmxbVn50BMi7CZ-xEFVEa26QhyqUoGqniK_Qou6j2a3h_65_jZm7HihLHDiunaSTfR55vN4Zj5CdnWjnMLqdsEcbFCYNplRWmbSST20vDC5wULhM_XpvPh8qkaHa-Q41cJgWmWyicFQu6nFGPmgYAy2Ggow-H52naFqFJ6uJgkN3Ukr4AmNqNQDspGDp0fEl2fnCV-clxI85BJvsNa5Kjp8R8stULg2FCSJIuNK8ljSJ8CJD-bfxznPkGKU95xY6PW_YsqDfxo9JrfpzUJy9tuYnBLDFPeytlP7x__3EZ6QzY7U0g8RhU_Jmp88Iw9TTv1zcneC2kbtnE4bunexb2-AcY59S1tk7IiMvcHF_juqJ9SPZ5ehaQkNfW_pdEKBodLLJKXy2x3wOjr_pUDjzcroFcZHFrerA0GtfBHblIcH_fWfvSBfR0dfDj9mnXBEBujKF1mljLG5FqIE8scq6YETaiDCeaFl4ypfAWsdepQKgM2Uts56xRsuYSttNJ5Ms5eENs4yJlyDhIobPjSmEdbmuSulB9bW9MjrBIHadu3UUdXjqoZtFeKlDnipA156ZHc5eRa7iPx52gFiaTkFW3-HH6btt7qzJHUFq4c7XRaOMW6xNJl5V2im4MVK-Ng9spOwU3f2aF7_BM7Wv4e3ySOghFUMMu2Q9UV7419FoYx-WEx9snFwdHxy2g_Rix9_YjDa

      by Almohaimmeed, Bader

      Serbian Journal Of Management, Volume 14, Issue 2, pp. 421 - 435

      Journal Article : Full Text Online

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    2. From customer readiness to customer retention: the mediating role of (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LbxMxEB61jYS48JYItJEPHOCwxLGzjhdVRW2VCEVKBRUo9LTyY90eIAkhPfAX-qs7s2unTUE9cdjLemzJ69E3451vZgDemKC9puz2XHq8oEhjM6uNypRXhru-sD1LicJTPT4TX0716HgLTlIuDNEqEybWQO3njv6Rd4XSRW2w1cfFr4y6RlF0NbXQMLG1AkVo8kJvQwshuUCNbx0NTz6fruMKlBWX4gpo-teBS667w_GEuEWCOAv4yA1DdSdbNyK2iGZo9Bj-pA3UHOz3DQel-RuxQc5OVR7_316fwKPou7LDRtmewlY1ewYPEnX-OVyNlvOfbP_iwF2iS4lb2e9eHLBlTdNHAbaa3x7EgVXDtSSxDww9UVbnsRARmxHrkc3DX6stbgM2MzPPbgoNsGp2Hrk8L-DbaPj1-FMWez1kTkq1ynQeBiJUFjEkcGOV9SEXhVHKOS690b7y-DkkVd9XqsgHHnHRc2GsdDIf9Ll8CSx4XCvHiegD9W2fWxty53o9lK3Q0Qpt6KYTLV2sgE6NOH6U9U2I6xJ1oOSyJB0oSQfa8G49Y9FU_7hH9m1Ukn-JbqhWG3bTuZcRMn6XN4f-6v7h1_BQUA4GVffMd2Fntbys9ppeFh3YHkzPOtA6_D4eTztR-_HtREyuAVmVETE

      by Torkzadeh, Samaneh; Yazdanparast, Atefeh; Zolfagharian, Mohammadali and Gremler, Dwayne D.

      European Journal Of Marketing, Volume 56, Issue 7, pp. 1799 - 1829

      Journal Article : Full Text Online

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    3. Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV3NbtNAEF6F9gAXxJ9EoKA9QPmJTG2v7W6lqigyDS0IIVAixMmyvd4mUklR4yB64x14Qx6AZ2Bmd9ZO0xYVcXFsZ23Lu9-OZ2ZnvmHsUa6lkpjdHgsFBorIC6-QeeIlKsn9MgqLoMBE4U_yzefww0c5SDud3y4XxsQyo30-o6lyTpYD5qtifOOJqzD1ckIL6-hf8oNXo7e7Gdi-w_VvMLILxzDobgauPxaD_8ULnAPEYP7tP2CmuSmcgH1ADmwBO7C9FHr6h5ODKXkR9tF1kB5ND47nGDiQjvO6OKpdlIRwNYN7sIOhjBiYb-JuK8qco87w0NLF_uwZRqzvtWGC6KVzUD-_VMdwVW1DLy_Ql2sslIRVCBb8b4ZF0sjNvXneClNbgt59lM1ygRVp-Dsbz_PJorMjjCjr7_Qq2_n-TEM5IW0ZlhcVSfM49BInQUnc05GFtVyQ3YG0JUxIDwikLd149htjVrkNzSY8DvTjEL1GcftBbcIcqXV2pu0VthqiarbCVvuDd-9Hje4A2qut8UgvQ-vwhiJs-SanNanWPHIRiYKUpOENdp1Gi_ctoG6yTjW9xa6-rogX_TY7ccDiT_enzxpQcQLVrx8_HZy4gxNv4MQRTnwZTtzBiQOc-PZ4xyGKN4ja3hjv3GGjwe4w3fOo-odXwhvWXhklOkkiP6qUDisldSR9LeIoF1r4W2DYKiTHFFEVh1oJOAJDQoHUqbTYzLcSLe4yrlUpRKw0asVREflFoeOyDAK1mVSgeusu810XZiVx4mNplsMscDT4y73eZc-bS75aQpi_NV5z45LR7J5lAkl-A2RN6rInOFbtXxfe6N6lW95n19qJs8ZWahjGB7bSyUNC2x9WZ72R

      by Wang, Wangshuai; Fan, Hua and Han, Bing

      Journal Of Travel Research, Volume 63, Issue 8, pp. 1870 - 1893

      Journal Article : Full Text Online

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    1. Customer retention : an integrated process for keeping your best customers

      https://find.library.duke.edu/catalog/DUKE002218507

      Michael W. Lowenstein.

      Book

      This item is currently Available Ford Library, HF5415.32 .L69 1995 c.1

      cover thumbnail

    2. Churn - Maximising Profit Through Customer Retention

      https://find.library.duke.edu/catalog/DUKE99119316271708501

      Journal, Magazine, or Periodical : View Online

    3. Serving them right : innovative and powerful customer retention strategies

      https://find.library.duke.edu/catalog/DUKE000891034

      Laura A. Liswood.

      Book

      Check Holdings for this item's availability Ford Library, HF5415.5 .L57 1990 c.1

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    1. Microsoft Word - RL_anti-racism-roadmap_2020-10-27.docx

      https://library.duke.edu/sites/default/files/rubenstein/pdf/RL_anti-racism-roadmap.pdf

      Ongoing. RECRUITMENT & RETENTION 1.3 Partnering with DUL, make RL internships more flexible to have hours outside of 9-5 M-F and to (...)

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