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    1. Knowledge-enabled customer relationship management: integrating customer (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3batwwEB2SBkpf0ivUSbv1Q_vQghrrYlsKIaVdsiQt26ZhISSlGEmW2UC62VwW-i392o5syyUbsuShLzbIRyDj8ehIOjMD8DrFJZeqDCUMZxciVGKIcdyQ3KHrcxkaVR3HfSg_H7HvB3LQX4JhiIXxssrgE2tHXZ5Zv0e-gVTZB_rK_MP0nPiiUf5wNVTQ0G1lBX9Akyq5DCvIm4U38iH91h0qCNUEG3H0DZzl4ZDTF8Lxbb4JyQ5SAsHotWlqLlb3n7-uJ6HBQ_gdhl8rsN83CpRmL-KaNDvkePxvb_oIVlviGn9sLO0xLLnJE7gfdPNP4c-XsDtHXB2PVcZb4207Q3KJrxVfBNHd-GQa_-o0N1sb4-3NeK_NWYHT6F07xXpSxt2GoO8199w28ZiXP-jPZzAa7Iz6u6Qt_EAsV8kVoS5XTKukymRmnNKUWl0hz9OCmSoX2npNrPV5eUxSapaaXFupEV4ZLYTgzyG2VlBqeCVdZkSKKK1KmpWmcpRqWeYRJOH7FrbNhu6LcpwW9aookcUNk4jgXddl2qQCWQR-2xrNXbBvbmDnMcW0rCJYDwZTtJ7msuisJYJX3VN0Ef7cR0_c2QwhkouEs3QBQuHKkufqdgSyelwpZzKC-BYEUlGk0zjetYXDXIcHjR7SK4JewL2ri5l72VTi6MFyfnjUg5VPO1_3D_C-298bHGPrMBn16l_ZX9kQr_vp8V_yaVIZ

      by Kolbe, Lutz; Gebert, Henning; Brenner, Walter and Geib, Malte

      Journal Of Knowledge Management, Volume 7, Issue 5, pp. 107 - 123

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    2. Electronic customer relationship management (E-CRM), customer experience and (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1bSxwxFD7YCqUvrb1At-qSBx8UTDeZa0ZE0WWXVlDsYrE-DckkwwrWrrcHf4t_1nNmknXV4lNf5kIyMGG--XJOcs75AFZSdLmK2kge4ezCk0IYblxseO6Q-lyGoGryuI_V3kn0c6SG_Tk4CLkwFFYZOLEhavu3ojXyXoSWN_ItHrcnF5xUo2h3NUhoaC-tQDs0aaFewbykymmI7_z3gzmcyUY8Cskh5mmey7BtKVRv98ceMVJE3pRISZt9Zpp6kqvr-Tryk9DwPdyG128isL-1ESjtWsSj0OxQ4_H_jXQB3nnLle20UPsAc-78I7wJgfOf4G4wVdRhm-Ot6gbNShwQuwzhduPTCfszjbbZ7I232OqA90f7a-uzDzQNblqBmelz-6z5aiYnY4M5r4zKKFeGoUXLjG4UIdhpK0xy-xl-DQdH_e_cSz_wKs7UNdcmr-NC1IkuavS5tFJ14pSRaZ7oRFLBnqpKLJ6oGlZmpXBJVuvYRqJSVqY6_gIMe0hp4lq5zCSpsFoXVmbW1E5KrWzegV74xGXlC6KTLsdZ2ThGQpUICromUJQEig6sTZ-YtMVAXui76lHzr66PsNaBpQCE0jPIVfmAgq8vNy_C24hSMkikRizB6-vLG7fcSlt0Ef7HJ93mJ-jC_O7g4HCEd_vi6B5aqRRY

      by Pattnaik, Subash Chandra; Kumar, Pushpender and Mokha, Anupreet Kaur

      Benchmarking : An International Journal, Volume 29, Issue 2, pp. 551 - 572

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    3. Customer relationship management and customer satisfaction: the mediating role (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1Lb9QwELYWuMAB8ZJoaZEP0FtoHGcTB1VFsHTF4wTsgjhZcWKrK1qK9lG14n_ye5jxI-tApYJ6iTZObO_ufB6P7W9mCHkyhCVXZRRLMphdkrxKVaI0V0mpQfXpAkBl_bi_iHdfsw8fxXg0GPwKvjCWy4zr84UfKhd4OaC_KvIbz0OGqRczf7CO-0spez19fyBh7TvZOQXJRvcg9DACd57y8VXxAmWAGPS__Q_MdI1CAXwG5MAVsAPXf0LPaAVG4bGee18XT-o67rgyzh0uvLSIXCQCUcS6pFhOdSAw9ppyzpy9M-XJCTpm-gdxX4hOFQj6-syeNURY_YR5kFfzWevCJbw9mtXdQuGzntcuMTcyN0F_fZvF-xzMbqBma23aJ0g5ZZ0jtYN7BanjMpfWJWj4TERIrhLPo3UaG-zNLJr9GXNxOf6aWRwVE5vHHpETWGImbS5cBqQ_gnb7J9fIjQxNMDTTX027jQAmbFru7vsHzzKR7l7YQc9m6kXU7VsQ3JtFkzvktl_P0JcOQnfJQH-_R25FUS7vk597h_sBTzQGAV3LeG_3cJ8Cpii8G2Bly2JoPacALNoBiyKw6InBOnGztp6H0QMyHR9MRm8Sn_MjaXiZLhOYgHTaFJVQZQkqpDBZy2pRFJkBowJjN7aMD1VaiKGpFddwy8DghbqmwHld8YeENk3OmOJG6ELlw7St66plRauMZtBWW26QPPydsvGR8DEhy5FkPmBukIJEKUgvhQ3yrKv2w4WCuaxCFctKLu0enHEJcyS_pO5WEKz0emEh4afCAqTM03LzCk0_IjfX42uLXF_OV3rb5UJ5bHH6G-7xzh4

      by Santouridis, Ilias and Veraki, Androniki

      Total Quality Management & Business Excellence, Volume 28, Issue 9-10, pp. 1122 - 1133

      Journal Article : Full Text Online

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    1. Customer relationship management : CRM.

      https://find.library.duke.edu/catalog/DUKE004036936

      Journal, Magazine, or Periodical

      This item is currently Available Ford Library

    2. Customer relationship management : CRM.

      https://find.library.duke.edu/catalog/DUKE99119250569708501

      Journal, Magazine, or Periodical : View Online

    3. Customer relationship management

      https://find.library.duke.edu/catalog/DUKE99119354900308501

      Ed Peelen.

      Book : View Online

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    1. Getting Started - Market Research - LibGuides at Duke University

      https://guides.library.duke.edu/c.php?g=289958&p=1931926

      Getting Started Marketing Reports Consumer Profiles & Demographics Tips Professional Associations   American Marketing Association Direct (...)

    2. Getting Started - Market Research - LibGuides at Duke University

      https://guides.library.duke.edu/market_research

      Getting Started Marketing Reports Consumer Profiles & Demographics Tips Professional Associations   American Marketing Association Direct (...)

    3. 2008 October

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      Under extreme pressure and with clever management of scarce resources, the crew manages to make it home safely.

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    1. Customer Relationship Management (CRM)--Ericsson, 1999

      https://archives.lib.duke.edu/catalog/wundermanarchives_aspace_ref4852_imt

      In: Wunderman Archives, 1946-2010 and undated » Training and Presentation Materials, 1974-2002 and undated » Restricted Files » Wunderman Cato Johnson

    2. J. Walter Thompson Company. Loy Baxter papers, 1954-1978, bulk 1966-1967

      https://archives.lib.duke.edu/catalog/jwtbaxterloy

      Founded in 1864, the J. Walter Thompson Company (JWT) is one of the oldest and largest enduring advertising agencies in the United States. Loy (...)

    3. Aden Field papers, 1940s-2015

      https://archives.lib.duke.edu/catalog/fieldaden

      Aden Field is an author and poet from Durham, North Carolina, who co-founded the Regulator along with other Durham community organizations. This (...)

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    1. Wallace Kaufman papers, 1959-1994.

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      Archival and manuscript material

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    2. Irene Sickel Sims diary, 1916-1967, bulk 1916-1917.

      https://find.library.duke.edu/catalog/DUKE004665427

      Archival and manuscript material : View Online

      This item is currently Available Rubenstein Library, RUB Bay 0300 Fully Processed: Box 1, c.1

    3. Aden Field papers, 1940s-2015 and undated.

      https://find.library.duke.edu/catalog/DUKE007471438

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