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    1. Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1ba9swFBZZC2Mvo-sGS9cWPWyBEbzYlirLo7SErGF0jLEu3uXJWJZEAl0zmnSw_7Qf2SNLih23Gx17MY6syFj6dHTuB6HnCk5FHUkRhFqrgKZRGhShigJFaFpqqSitqih84aff4o9nfDzqdH77WJjKl9nI5wu3VW6JcjDxqsa_8ZevMHU8c4Z1o18KozfZu5McZN9J7yesbOM3LLrfgb0XZPy_eIE2QIyJv_0HzKwGhQa4B-TAFbAD1zuh52wu5lUCZ-OFOLoCDvG7uvSExUazZwtl_JsNQbEu6P3KH7OfnS9nwAariiZZR4SW92CDCXbz33c5h6aVhuL008r89HVWzK3qoLY5OZ_wz6-aGos48k7Oa6ayW5WSEQibAUtCa-dWjiQfgAxAbMkZT7Nt3PUaNi0BThsnuVWl3DwjKiu1eZV5k1G6cG7LxrQyb7vOebvrPbQZG8ZqA20Ox-8_ZHUcbnxgs1-4r6jN4oP2GOtsUC3bNNwJKw5nsoUeulXBQ4uGR6ijLrbRfR8Z8RhNPCgwgAIfTo88LrDDxeFgevQaD7FFBq6RgaF_cYE9MnCNjOMnKBufTEZvA1eUIygpiZcBE1RGcBQIKRKuy7SkKdMxF0zRItSSSGLyCWmWQluRUMlIoSSB6dIaRHE4zZ4iTBItWFwyRktFyzASJsthIgWnSomU8y4a-MnJS5eq3lRMOc8jl52-PZ1d9HL1jx82Tctf-u76-c7dllvkMU0SI5wnrIt6Zg3qR38aZ-euHZ-hB_U22EUby8srtWeLj-w7CF0Dk3GWkw

      by Xiao, Li and Kumar, V.

      Journal Of Service Research : Jsr, Volume 24, Issue 1, pp. 9 - 29

      Journal Article : Full Text Online

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    2. When Social Media Delivers Customer Service

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwhV1LS8NAEB6sB9GDj6pYrSUHLx5ikt1NsoFS0GpRQbBqEU8hu5mlh1qkj__vPpJiD-p9d7LMbOaR-fINwAXqqKiiUvihUuizLMr8IsTIR8oyqUpkzE5ReOePH2T4wgf9CkQzr2CVFhdou_g6QRITDHQQoYY5rwENHsWOl37lbqPUjtXV5VWiU0VOXS-SxDQMg6eH16Eu7yMeRNrvhmuxx8EP110wqeLKYA-e6xNZUPWVA5W4zwtraOuatvHfw-_DbpVjetfuUhzABk6bsFVD3Juw84OE8BCI9sdTz_2m65m-TeHd4sTCNbzuuNdf6kd94syrvEo3GPeOYDS4e-vf-9UkBV9SEi9800vLCCmFjkdCUpSGZo4pJRkXBRNFnLFSYYKcy1DrsKSoeCElLdNEpFwgPQGPpkokRCYJk8iklmOo6VItkiGKjPMWBLVyc1nxi5sxF5Nc1xnWHLkxR27MkVtztOBytePLcWv8sfbYana1sFZrC9q1AfPq9Zvnuqo1DKQpD09_23cG20a6Q321YXMxW-K5mwjR0Un1zahjr9k3ERDMJw

      by Gunarathne, Priyanga; Rui, Huaxia and Seidmann, Abraham

      Mis Quarterly, Volume 42, Issue 2, pp. 489 - 520

      Journal Article : Full Text Online

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    3. Estimating the Impact of “Humanizing” Customer Service Chatbots

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1ba9RAFB5WBdEHL6tgtUoodl8kbWZym0CplO3G1oqXukvxKUySGXYfemE3K-g_9F95zlySFEUUX8JuFobsmW8m55z5zncIeSnhrahoXfqBUtKPMpr5IpDUl2GUVaqWUaS7KJzxt1_Yp1OejweDH64WRnOZMT5f2aXymyoHrFdFfuM312Hq9cIerGN-KaCHs5NJAbHvdPQVZrb3HSbdrcDRdpj_L17gHiAG62__ATPtoHADPgNy4ArYgetfoWcC_xR9WVtLddzWUm4zpvP-i--6GQp7NV6D-3gul27XwQP8prw0AlHO7bVFTxprRjsaTyt6iTR9FDQXF5YqhIIRbaJgvWxMv6o3ECh3rIFTYYpsxLoR5_3kBaMtO8sGtC0hAjmVH67k0vL_HO2wpZF2ZCC36fVymVpuIg2MdOeOtDs5S_w4NuoqbqvvUqldJkDv26b-4df3CcOMTL4Ab2UHHx9zHXH35nRsgaODz8XHw7x4d_z-5Aa5xdDr0omjWesUhGEWOmEMfFKrHwrj714fXVfV4ZysrnsHoXV5pg_IPRureAcGHg_JQF4MyW1XKjEk911LEM8aa0ju9vQtH5G8g5EH5vUMjLxL5W11INry9ub7DkWeRdHe7nzfc0h6TGb5ZDo-8m3jDn_BGG38sI5K8FslTxSvJK2pSkVaVlTFMhNCoWcU8VryVPKYZSl4sEGtBATuKlCiCqrwCfHCVJUJq5IkqmRUBbREJcS0LnkkZZlxvkFG1k7FldFlKTCeBYMWaNACDYr8xXiDbDozFnaFrQqGp8VxGrDk6Z9_fkbudLjdJDeb5Vo-N41DXugZ_glAio8u

      by Schanke, Scott; Ray, Gautam and Burtch, Gordon

      Information Systems Research, Volume 32, Issue 3, pp. 736 - 751

      Journal Article : Full Text Online

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    1. Customer service

      https://find.library.duke.edu/catalog/DUKE99119340385108501

      produced by Inc.

      Video : View Online

    2. Customer service

      https://find.library.duke.edu/catalog/DUKE009503378

      produced by Inc.

      Book, Video : View Online

    3. Customer Service

      https://find.library.duke.edu/catalog/DUKE007962344

      Teletime Video, Inc.

      Video : View Online

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    1. Help Us Help You. Take the Perkins Library Customer Service Experience Survey! - Duke University Lib

      https://blogs.library.duke.edu/blog/2023/11/09/help-us-help-you-take-the-perkins-library-customer-service-experience-survey/

      Take the Perkins Library Customer Service Experience Survey! - Duke University Libraries Blogs Go Search Announcement , Life (...)

    2. Library Service Center, Warehouse Clerk | Duke University Libraries

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      Library Service Center, Warehouse Clerk | Duke University Libraries Skip to main content My Accounts Ask a Librarian Library (...)

    3. Development Assistant, Duke University Libraries | Duke University Libraries

      https://library.duke.edu/about/jobs/developmentassistant

      Receive and respond to requests for information and assistance from alumni, donors, and campus colleagues exhibiting excellent customer (...)

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    1. Customer Service

      https://archives.lib.duke.edu/catalog/jwtinfocentervf_aspace_ref559_b91

      In: J. Walter Thompson Company. Information Center Vertical Files, 1916-1999 » Subject Files

    2. Customer Service Nightmare, 2015

      https://archives.lib.duke.edu/catalog/craudiovisual_aspace_6e7e4214af698a9dd0662d825c8fbe58

      In: Consumer Reports. Audiovisual materials, 1940-2022 and undated » Digital video and audio, 2015-2022 » 2015

    3. Customer service, 1987

      https://archives.lib.duke.edu/catalog/jwtaccountfiles_aspace_ref6554_z1e

      In: J. Walter Thompson Company. Account Files, 1885-2012 and undated, bulk 1920-2006 » U.S. Sprint, 1980-2000 and undated » General

    See results from 308 Collection Guides

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    Manuscripts and archival materials

    1. U.S. Customs Service records port of New Orleans, Louisiana inward slave manifests, 1807-1860.

      https://find.library.duke.edu/catalog/DUKE99119285868208501

      Archival and manuscript material, Book : View Online

    2. U.S. Customs Service records port of New Orleans, Louisiana outward slave manifests, 1812-1860.

      https://find.library.duke.edu/catalog/DUKE99119285867908501

      Archival and manuscript material, Book : View Online

    3. News Service Scrapbook Collection, 1916-1944.

      https://find.library.duke.edu/catalog/DUKE003819161

      Archival and manuscript material

      Check Holdings for this item's availability University Archives

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