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    1. Lean transformation in the pure service environment: the case of the call service (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3ra9RAEB9aT0Q_-KhCz2rNBxUUYpN9JSulYo8eVazW2nLUL2GT3eWK5e68B_TPdyYvri3cJ78kYXaWEHYyj53Z-QG8Trl36KWq0HIVYYAidZg7m-OC5MIbncTW0GnkQfr1nP08Sfu9NThqzsJQWWWjE0tFbccF7ZHvoOWnVu4q_TT5GxJoFCVXGwQNUyMrUIJG6nQdOqiRNQp8Z__g-_FJq5pZDWmAUUTIZZLUac4SCgdpSCLzqZnkKr5mqO5SdHoxWz6226FluLqlwku71H8EV80XlUXZH6qilGp74lq1dtP28b99_GN4WPuywedK-J7AmhttwL2mlH4DHiw1O3wK_pszo2C-5CiPR8EFUoYumCymLphVaitYOnv3sRwt0NIGY18-7w73UKoud3eGe-0EopX9OYn6DM76B6e9w7BGeQgLkYh5yHyexy7XhXDa6Dw3UgubY-DpZKR8Ib2w3HFutVOGK26tZCZiXkhdMOHR3dqEIDVWGa-M8qoQEdfGWBZba5Q03hlvuxA1a5kVde9zguC4zMoYiIA4by5_F963UyZV449VzJuVgLSsSqNjiNG37MKbWmTasVvTs4n1XXh3k2_F696WwtdymukfKtBLZCYGLEvjwT47jnsZMm418pTVummWtcLUhVftKCoVyhSZkRsvZhnn1PY_ip-vnL8F96vcWhxG-gXcmU8X7mUFqrEN68ngfLv-__B-2PvS_43Uo-iUruwHXZNf_wC6CTsn

      by Rich, Nick and Piercy, Niall

      International Journal Of Operations & Production Management, Volume 29, Issue 1, pp. 54 - 76

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    2. Voice‐based AI in call center customer service: A natural field experiment

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwvV1faxQxEB-qgtiHqlXw2loC-qKw191kN7srpXIcHipI1fMPPi2zm4QTem256z345kcQ_Ib9JJ3ZbO48KPrm27IbkuxkMvlN8ssMwNNCOUsoVUdG6ZgclKyMamtqGpA6dVjmiUG-jfy1ePtNfvhYjIYbMAl3YToJzvtMq6IetcaaZzfvRocpfnB-Np33Cbtk6uXiYlr5fe6QToPf8MH0Yspn2g0zIX9E4V7bDbjFKZnYTRuPhkubnSvp4xZQX5M0L7pAputtrS9dKzza3c9fglvZrU6ju_A7_FdLze57aorfpFjjbIfgj_9DBPdgqwO7YuC18z5s2NNtuB249tuw-Uc0xAcw_nJGVuvy5y9eWY0YvBHfT8Xh5Ii06EQwidTODg8mR6JZEGCd2pmYezv3QgxEG5-UmmoJeWKVtuAhfB69-jR8HXU5H6KGgJ2KsljXaSkxtgaN05bxDRaIdakwzhsZO5nJOrGJMVlNWNa4xDYqL1IVIxkTqR6BKNBodBq1000aqxLRSCqPOkNn0ZkePAvjWDVdJHROyHFSBY-IhVu1wu3Bk2XZcx__49pSe0EdqjB8FZ9ZSwKAMu2B4LFcfbquhuet-vylker98btx-7Tz7_p24Y4kOOY5Rntw82K2sI99wot98iKOh_vtBLgC4Vwg9w

      by Hong, Yili; Chen, Guoqing; Liu, Luning; Guo, Xunhua; Huang, Ni and Wang, Lingli

      Production And Operations Management, Volume 32, Issue 4, pp. 1002 - 1018

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    3. The Effect of Pollution on Worker Productivity

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwhV1LawIxEB76OLSXvkttreTQnsradePG5FhFKQXLVgTxtGQ3yUlqUfv_O3kJHqSwLHvIhjCZZGaSb-YDeOLUaPRSWaIoSzFAyUVSaVXhhFRdI0Wvo6TNRp7xj3n2NeGjQQDRrAOs0uEC3S0-OkjVQr9m6HSgZXc549id091-3G8ZZY5GE6PxHH1FngV4O-qivQS26C1m66zvGB6PPdzdf2kwKqNzKOJwHKK67REl_mxhB2odazb-O_ILOAsOJnnzGnEJB_r7Ck5i_vH6GtqoGcQXLSZLQwrLdWxnh-Bjj871ihS-DKzjlbiB6Wg4HbwngTUhqSnnm6Q2wuhUWL9C5ZqhaRK4H2uNUqKCSksvIm3-aVXlaJgYTYU03KCjptGc5z16B4RLxaRhkhlWd1MqpFRZRynJcmm0NKoBL1GUZR1KiVtGi0VpQwrspETBl1HwDXjetv7xJTT2tLt18ts2isJrQDNOUxlW2LrMOpY1CMPJ7H7ffw9win0Lf2DShKPN6lc_etKHFhz2ZvMWHPeHn8Wk5RQK3-PMfo8n8z-Ak8hK

      by Chang, Tom Y.; Neidell, Matthew; Zivin, Joshua Graff and Gross, Tal

      American Economic Journal. Applied Economics, Volume 11, Issue 1, pp. 151 - 172

      Journal Article : Full Text Online

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    1. Call centre love song

      https://find.library.duke.edu/catalog/DUKE005135651

      Ian Gregson.

      Book

      This item is currently Available Perkins & Bostock Library, PR6107.R4449 C35 2006 

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    2. International Journal Of Call Centre Management

      https://find.library.duke.edu/catalog/DUKE99119323521408501

      Journal, Magazine, or Periodical : View Online

    3. Women, identity and India's call centre industry

      https://find.library.duke.edu/catalog/DUKE004172663

      J.K. Tina Basi.

      Book

      Check Holdings for this item's availability Perkins & Bostock Library, HE8789 .B37 2009 

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    1. New African Studies Centre Dossier on Southern Sudan - Duke University Libraries Blogs

      https://blogs.library.duke.edu/blog/2011/01/16/new-african-studies-centre-dossier-on-southern-sudan/

      New African Studies Centre Dossier on Southern Sudan - Duke University Libraries Blogs Go Search Cool tools , Library Hacks New African (...)

    2. Front and Center, Volume 15, Number 1 (Spring 2009)

      https://library.duke.edu/sites/default/files/rubenstein/hartman/pdf/frontandcenter/fc_v15_n1.pdf

      Henderson, Here is the story as clearly and accurately as I can remember it, on [Raymond] Swing’s call to the office asking permission (...)

    3. Front and Center - Fall 2004, Vol 10, No 2

      https://library.duke.edu/sites/default/files/rubenstein/hartman/pdf/frontandcenter/fc_v10_n2.pdf

      As a Postdoctoral Research Fellow at the National Centre for Australian Studies at Monash University, it is the opening of these two (...)

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    1. Migrants at Sea, 1990-1991

      https://archives.lib.duke.edu/catalog/radiohaitipapers_aspace_879e608ff897802f01c1dadf087b4695

      Radio Haiti materials and external materials about refugees at sea (co-called "boat people") including repatriations and interceptions by US and (...)

      In: Radio Haiti papers, circa 1934-2003, bulk 1968-2003 » Human Rights, 1977-2003 » Refugees and Repatriations, 1980-2003

    2. Poster protest, 2013 October 22

      https://archives.lib.duke.edu/catalog/lupidarrin_aspace_2e5f08d1a8202b786f5ce1e1faa20576

      An Eritrean migrant hides his face behind a poster calling for his freedom in a dormitory at the Lyster barracks detention centre for (...)

      In: Darrin Zammit Lupi photojournalism archive, 2004-2022 » Malta Detention, 2004-2013 » Large photographic prints, 2006-2013

    3. Poster protest, 2013 October 22

      https://archives.lib.duke.edu/catalog/lupidarrin_aspace_dd94c0eafe7c9f869a2fc4fa65f1c790

      An Eritrean migrant hides his face behind a poster calling for his freedom in a dormitory at the Lyster barracks detention centre for (...)

      In: Darrin Zammit Lupi photojournalism archive, 2004-2022 » Malta Detention, 2004-2013 » TIFF images (electronic files), 2004-2013

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