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    1. Framework for zero-defect manufacturing in Indian industries – Voice of the customer

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1NT9wwELWWIiEu_aCVSktXPvTCwd3EiWNbQlQF7aqLxIoiCuVQRYnHEUhlQxc4tKf-h_7D_pLOOHHRXjj1liiJlGgmM288z_MYe5vlrmkqyAVYLUUO0IgqN0okNaYDVxsFYUH_zBycy0_HZrI_YLO4F4ZolTEmhkANraM18pE0ikanYwH-_vq7INUo6q5GCY2ql1agDo2yZoWtpjQ5Df1bf7mHw0UaxKMwOGRCaZ3GtmViRnvTAyqsJZHbCfcsp6nlKB1Sz-QJ-xFfOvCu33W8k24FYomQHSc7_r_ve8oe93iVf-gc7Bkb-PkGW4t0-efs6ySyuzjCX_7TL1oBnjgi_Kqa39G-ibARkl_O-XROzohHnVqIv-F_fv3mOxe7py2GK942HNEod3ixvfKLndHF7gv2eTI-2f8oeskG4TJpboWzucMiBTFd0ySps86BVy4BBAkaoQU4ayHVjcUqp3a5BVtLX1Sq0JgyALFk9pJxU3gFoIpGesAIU1WgEy_TuipIvUFnm2wUTVO6fpA56Wl8K0NBk5gSjVkmaUnGDM31Tbb974nrbojHA_duRfuU_e98U94b59XDl1-zddKjp0VnmW-xR7eLO_-m05kYoi-enQ-DRw7Z6t54dnSMZ4fJyV8R5_DH

      by Kaliyan, Mathiyazhagan; Görçün, Ömer Faruk; Yadav, Narottam; Goswami, Susobhan and Saikouk, Tarik

      Benchmarking : An International Journal, Volume 30, Issue 7, pp. 2303 - 2329

      Journal Article : Full Text Online

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    2. How to deeply understand the voice of the customer? A proposal for a synthesis of (...)

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LS8NAEF6qHvTiG3yWPXhdTTZvEEWlpXooWhTxVLLZXVrQpjatEn-LP9aZzabSiycvgWSXPCcz3zx2PkJOPD_TOpU-k0nEmS-lZqkfB8wRYA4yEQfSBPSf47sX_tCL2zcN0q3XwmBZZa0TjaKWeYYx8jOUzRCMZexfjt8ZskZhdrWm0EgttQJmaIIkXiIrLlh6lPjo-WUec-EJBw8Dk85g1X2WRAm3iU4kw7nrPN5i1A4JxU3F46J65tbmtDdIWd-tKbg-rQpOqtDDQiV23dLx_x5sk6xboEqvKsnaIg012iarljN9UO6Q707-Sac5lUqNX0s6m6-SoYAp6fng4iMHJURzbfazGaDMNzU5PxtcXNIrOkZ2hgIuAKCZprQoRzCrGBZmft1XtqhGsW_KF5hYWrX1oLaDKh2OzKkHlvoE_Ak4ZJhIyl3y1G493nSY5XpgmRe5U6YiV4kwEqEjOfbUkxpwROo6nsi0VK7SuAQ4Ea6ItSc8DtsEXCGZAILTSovM2yM0DlUgZRBqriSopjSVkaO4K9IQaR8ib58c1V-gb__Uov_7-g_-Hj4kayAZPpaJcfeILE8nM3VcUUg0jZg1ycp1q3vf-wF4xOf3

      by Van-Ho, Nguyen; Ho, Thanh; Le, Thien and Hoanh-Su Le

      Journal Of Hospitality And Tourism Insights (Online), Volume 7, Issue 3, pp. 1435 - 1455

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    3. Capturing the voice of the customer: focus groups versus netnography?

      http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1LS8QwEA6iFz2IL3B90YN4q26TPlIRRfeBiBfFVfYU0jxcUXdlt-vvdyZNF_cge_DQwECnDZNOMpNOvo-QYxYra6WOQ51nNIy1tqGMeRI2C1gOVMET7Tb0X_hdnz488m7LVxNOfFkl5tC2AopwczU6tywmdUXcWRRnnLGUQXZH41PK0jzJYRZeocguB590s387y7ki7hiQUSVEnfoQz1-PmVue5sBL50PQGawo80tRd4Os-xgyuK4GfZMsmeEWWfuFLLhN7lvyq3QnEAOI8IKLweX3CKaEYGSdrKYQ832a8cXZ4PI8sCOQA3e-YxJgmQZIQ1MOPZr11Q7pdTtPrdvQEyeEKol4GZo0i1Rh8I-opEisYXK8okzpIkO3sNawzEaSKyYVgxRSpi4ys7qAlDVluyTgqUm0TlJLjQY_l1JnTUOjQqbIoZCxBolrQwnl4cSR1eJDRB51tLavQPsKb98GOZ2pfVV4GosU8t-jIEq3kWEr1hHBFuge1EMmvGuCShNyRIT54w1yUg3jrCeItd1-e74Wo_GreEecbQyP6IIbP96m8FqIjPnePzq7T1ZRrLZ3DshyOZ6aw4qi4sh909C2-RO0nZveDyER9qQ

      by Elg, Mattias; Witell, Lars; Martin, Jason and Kabel, Daan

      Total Quality Management & Business Excellence, Volume 35, Issue 11-12, pp. 1359 - 1377

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    1. Understanding customer needs software QFD and the voice of the customer

      https://find.library.duke.edu/catalog/DUKE99119342998108501

      Book : View Online

      cover thumbnail

    2. Customer satisfaction measurement and management : using the voice of the customer

      https://find.library.duke.edu/catalog/DUKE002019272

      by Earl Naumann, Kathleen Giel.

      Book

      Check Holdings for this item's availability Perkins & Bostock Library, HF5415.5 .N328 1995 

    3. Satisfaction : how every great company listens to the voice of the customer

      https://find.library.duke.edu/catalog/DUKE003954273

      Chris Denove and James D. Power IV.

      Book

      Check Holdings for this item's availability Ford Library, HF5415.335 .D46 2006 c.1

      cover thumbnail

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    1. Consumer Reports Exhibit Assistant & Digitization Coordinator | Duke University Libraries

      https://library.duke.edu/about/jobs/consumerreportsassistant

      These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a (...)

    2. Natural Sciences & Engineering Collections Coordinator and Research Librarian | Duke University Libr

      https://library.duke.edu/about/jobs/nselibrarian

      These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a (...)

    3. Book Reviews: Innovation-Part 2

      https://sites.fuqua.duke.edu/fordlibrary/2013/08/26/book-reviews-innovation-part-2/

      An exceptional company may identify key customer needs, deliver a first-class product and beat the competition to market, yet in the (...)

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    1. Voice of the Automotive Customer, 1996

      https://archives.lib.duke.edu/catalog/jwtaccountfiles_aspace_ref4543_3ce

      In: J. Walter Thompson Company. Account Files, 1885-2012 and undated, bulk 1920-2006 » Ford Motor Company, 1911-2007 and undated » International--Restricted » Russia

    2. Voice of the Turtle, 1982-1983

      https://archives.lib.duke.edu/catalog/ladyslipper_aspace_ref1776_wpt

      In: Ladyslipper, Inc. records, 1965-2011 and undated » Financial Series, 1975-2007 » Customer Files subseries, 1975-2007

    3. Cruise Night, 2014-2018

      https://archives.lib.duke.edu/catalog/bedfordkristin_aspace_ab6644977b0607631b159da5009b5c73

      These color photographs taken by Kristin Bedford from 2014 to 2018 form a visual essay on the culture of lowriders in Los Angeles. A few images (...)

      In: Kristin Bedford photographs, 1930s-2018

    See results from 18 Collection Guides

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    1. Studio Girl Cosmetics records 1950s-1970s and undated.

      https://find.library.duke.edu/catalog/DUKE007540145

      Archival and manuscript material

      This item is currently Available Rubenstein Library, Sec. A Box 174 Folder 1

    2. Black Student Alliance records, 1969-2024.

      https://find.library.duke.edu/catalog/DUKE003258670

      Archival and manuscript material : View Online

      Check Holdings for this item's availability University Archives

    3. Blue Devils United records, 2014-2017.

      https://find.library.duke.edu/catalog/DUKE010557398

      Archival and manuscript material : View Online

      Check Holdings for this item's availability University Archives

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