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1. Engaging with Library Users: Sharpening our Vision as Subject Librarians for the Duke University Lib

   https://library.duke.edu/sites/default/files/dul/about/subject-librarian-report-2011.pdf

   . • Answer questions in person and through e-mail, phone, and instant messaging. • Provide consultations for subject or other (...)

2. Among Friends - Winter 2010

   https://library.duke.edu/sites/default/files/dul/pdf/support/newsletter/2010_Winter.pdf

   A widget is a link that is embedded into a web page. it adds content to that page that is not static; the images and text in the widget (...)

3. Smartphones for Service-Learning - Duke Learning Innovation & Lifetime Education

   https://learninginnovation.duke.edu/blog/2008/06/smartphones/

   The cost of text messaging (SMS) in many foreign countries is far less than the cost of messaging in the US.

4. Teens say e-mail is dead - Duke Learning Innovation & Lifetime Education

   https://learninginnovation.duke.edu/blog/2007/07/teenemail/

   Which standard do we consider more ‘academic’ – business style writing, or IM/Text Messaging/Social Networking ‘blurb’age? (...)

5. Safety First

   https://dukelawref.blogspot.com/2018/09/safety-first.html

   If you haven’t already, sign up for the DukeALERT emergency text messaging service to receive notifications to your phone (...)

6. How to find a human - Duke University Libraries Blogs

   https://blogs.library.duke.edu/blog/2008/12/19/how-to-find-a-human/

   Duke Libraries has expanded its service points from face-to-face contact to include phone, email, IM chat and now text (...)

7. Book Review: Alone Together

   https://sites.fuqua.duke.edu/fordlibrary/2011/04/12/book-review-alone-together/

   Instead of a personal and immediate contact of a telephone call, these young people text, making a connection when and where they want, (...)

8. Teaching Tips: Engaging Learners with Online Communication Tools - Duke Learning Innovation & Lifeti

   https://learninginnovation.duke.edu/blog/2015/02/teaching-tips-engaging-learners-with-online-communication-tools/

   Additional features include video messaging, file sharing, and  group screen sharing.

9. Engage Students with Online Collaboration Tools - Duke Learning Innovation & Lifetime Education

   https://learninginnovation.duke.edu/blog/2017/09/engage-students-online-collaboration-tools/

   In addition to direct or group messaging , students can make voice/video calls through Slack, or even screen share.

10. What's in my tool chest - Bitstreams: The Digital Collections Blog

    https://blogs.library.duke.edu/bitstreams/2015/05/15/whats-in-my-tool-chest/

    Communications Our department uses Jabber for Instant Messaging. The client of choice for OS X is Adium .