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1. Blackwell Residence Hall Librarian | Duke University Libraries

   https://library.duke.edu/services/firstyear/residence-hall-librarian/blackwell

   In this position, Kelley spends a lot of time staffing the Lilly Public Services Desk, monitoring the Libraries’ instant (...)

2. Engaging with Library Users: Sharpening our Vision as Subject Librarians for the Duke University Lib

   https://library.duke.edu/sites/default/files/dul/about/subject-librarian-report-2011.pdf

   . • Answer questions in person and through e-mail, phone, and instant messaging. • Provide consultations for subject or other (...)

3. Among Friends - Winter 2010

   https://library.duke.edu/sites/default/files/dul/pdf/support/newsletter/2010_Winter.pdf

   IM us with your cell phone As patrons have increasingly turned to cell phones for texting, browsing, and other tasks that go way beyond a (...)

4. Microsoft Teams - Duke Learning Innovation & Lifetime Education

   https://learninginnovation.duke.edu/technology/microsoft-teams/

   Microsoft Teams - Duke Learning Innovation & Lifetime Education Skip to content Search Contact Us Subscribe Menu What We Do Faculty (...)

5. New WebEx collaboration services available at Duke - Duke Learning Innovation & Lifetime Education

   https://learninginnovation.duke.edu/blog/2013/02/new-webex-collaboration-services-available-at-duke/

   The services include Concourse, an enterprise collaboration platform that brings together video, voice, instant messaging, (...)

6. Computing Guide | Library

   https://library.divinity.duke.edu/computing

   Duke Email & Duke Email FAQ Free and Discounted Software (OIT Site Licenses) Instant Messaging at Duke Recommended Computer (...)

7. Computing on Campus | Duke Divinity School Library

   https://library.divinity.duke.edu/research/computing-campus/

   Duke Email  &  Duke Email FAQ Free and Discounted Software  (OIT Site Licenses) Instant Messaging at Duke Recommended Computer (...)

8. Librarians come out from behind the desk - Duke University Libraries Magazine

   https://blogs.library.duke.edu/magazine/2010/04/06/librarians-come-out/

   In 2008-2009, Duke reference librarians responded to 7081 questions via instant messaging and engaged in 6000 online virtual (...)

9. ALCTS e-Forum on Web 2.0 Tools - Preservation Underground

   https://blogs.library.duke.edu/preservation/2010/05/19/alcts-e-forum-on-web-2-0-tools/

   So far, some of the ideas including using social media for outreach and education (my first post to the discussion), using a wiki for your (...)

10. What's in my tool chest - Bitstreams: The Digital Collections Blog

    https://blogs.library.duke.edu/bitstreams/2015/05/15/whats-in-my-tool-chest/

    Communications Our department uses Jabber for Instant Messaging. The client of choice for OS X is Adium .