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1. AN INTRODUCTION TO WORLD LEADING CRM: SALESFORCE.COM

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV07T8MwELYKLCw8BBKPUmVAYkqb-hHHUBWVqFHLoyqlEoIlsh1HFUNb2jLw7_EjAbowsThDluTu_J3v7vMdAOdNxTgMqfAJznWAEkLuc2RvATe5EiGU0pZinqPbF_g4ipK4AgblXRhDqywx0QJ1NpMmR66DdBaadlsEXs_ffTM1ylRXyxEavBitYCo0hEUbYEtDMtMWv3XTHQxH31kXU2RkNvECEWZ-qM8frpOj9lMIN96krOM61PBBDLfrt6daB2rrfZJd8Fl-t6Ve1x31xCUh1jjZZXPH__vFPbBTHFm9jrOxfVBR0wNw1Zl6fcNyz1z7WW818ywxx7t3tHwvHj1ceq1J-0m7oGUyW7hJJq3GpH0Ixkl3HPf8YhCDL0MK_VAQinIJBSZZIGEzCzkXhCgZKEqliCTKIo5yHRwplDOVKST01uY5F0IFGWHoCHiRxlSWRQpTbkqxTY4DrGiQU6kXyOExuCiFnc5dn41UxydWLalWS4pTmFq1HINqKb202G_L9Ed0J3-_PgXb0DhmS7itgs3V4kOduUEQtcJY9LMX95PXGti4o75eh-T1C0Jj0LM

   by UMA, KUMARI and HARSHI, GARG

   I Manager's Journal On Cloud Computing, Volume 4, Issue 2, p. 9

   Journal Article : Full Text Online

2. Salesforce.com

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3NT8IwFH9BTIwXP0nED8JBvU22dlvbBDGEuKAXopIQTqTrWjgBYfD_29cNxJsHLz01XZt27_P33g_gPtBCkpilXhQa66DERHqSuirgQOo0Jkq5VMyIv4_JxydPehXob2thHNodZaOT0nK5zFvZQrW6VssKrLwhrbfhIHnZY8_YPCP-ebLUGFvOD-AwQBcDS_kGyS6fgBQzReF06NEIaVaqJfiNlKokOYV8twnEUT8VOJIiovALYL3t1Pgf-z2Dk9LybHaLp3IOFT2_gKMt8P0Sau1Z58t-As3YgnWk3Zp1ajBMXoe9vleSJnhTFlm_0qeG-JnhkbbGkaJUhNZdDoxV1ZoEyjeCRsYoobI4UyYVRPIoJanhoZCUMU6voMmt_BMZ1yGTmDYNZOiHmvmGKTsQSerwgCeelDSZdsgxkJBP5SbPJz9Hr8Ojm4e_ynol1bRopL2Ya-w5tTfx-o8L3sCxC-k6NMktVNerjb4rWBwacMBG44a79W_QdbnG

   Dm News, p. 53

   Journal Article : Full Text Online

3. Salesforce.com

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3PT8IwFH5BvXgRf5CIqMFEj3NbGWuXIIYQhxgiETBGL0vXdXACwuD_93Xd-HGSg5de-iV9W9rX19ev3wO4t6XHiUtDo-7EeEBxCTd4LX0FbHMZukSI9Crmi719k48B89sF6ORvYVK2u_KNqZfm83liRjNhtvAcYmPwTc3uqO8_bxXPWD0p-nMwlyq1nBzAkTrCqBoO3b6_uU5gmRwzrm7cc0nmf7UsVLqT-EVYrG1QNOpHTSPRCYUdfnUu1PgP5p7CSRZ3Vlt6opxBQU7PoZjXdKhmS_wCSo1Jc4gjqWBW1x5pmJNmCT79l1H71chKJxjjNPkYY1wVibqwlVwcU5p7FgupYFZEQgwJWYhhnaw7EXNsQl1BPISHzKKS1mxhSa92CVWGbtCLmHQoV7enNncsR1IrpgIbwkkZHtSXB0pFYqpoKkKnOgI0pN0P1v-gDHe7uDFfJUnAOr0_Md3h-x6YwTYmtymeLRdcjLV292wqlczVNq6yg8M1JTa9V3uMVIHjDR3tGg6Xi5W80RUlbtPJh-3gp_cLM4jkyA

   Software World, Volume 32, Issue 2, p. 18

   Journal Article : Full Text Online

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