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1. Perceived service quality and satisfaction of self-service technology

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrR25TsMw9IlDQjBwFCTKpSCxodDEjut4QlC1AiSqthQVWCLHSSbUcpSBv-e9OC7twsTiRM7LpWe_-wA4Y1pRl6LU55HJ_CgSxo-zgKMgF5ookgZZIhn0R_HdM-sP4k5rCbouF4bCKh1NLAl1NjFkI2-ETRS9UV9T4vLt3aeuUeRddS00dNVagTw0QsXLsIokWeGKX71ud3uDGW1GdYdZqwuF3IdPLo0miBu3d_3BPVkLkSVStELIF1nVIqUu2U9nC77dh5ex1xc29sRaIRaCsl11x__7x23YrGRW78oush1Yysc1WHMh8zXYmCtquAvtHsXKIBHNvE9LiDybufnt6THOzaVTeJMCYV4L3wFOZ4b-PXjstIetG79q1uAbztXUz4XSUTMV3OiIsYIzLWShWZ6hSECu2NSwAqWftGAi1VrpIA9xyFBk4Eyiksr3wdOovMg8yFAN5ZEqmNJh0cyEkbkJUCyRdQgdQhJTlTCnThqvSanKBHFSIjHBE0JiQkisw_nsnjdbwONP6COHmaTazJ_JL1rqcDq7jNuQfCt6nE--EEYGlKKsRHzw9yMOYR3fJqwV5whWph9f-bHtRHECy3L0fFKtWTzetG47Lzh7HwxplA8_N6f8LA

   by Narteh, Bedman

   The International Journal Of Quality & Reliability Management, Volume 32, Issue 4, pp. 361 - 380

   Journal Article : Full Text Online

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2. A Study of Changing Automated Teller Machine (ATM) Accessibility and its Implications (...)

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlV1JS8NAFB5cDnpxR6O1jOBB0dEsk2QCpRBKiwoVqpHqKSSZhPaSapse-u99M1naUj30PI9kljdvmbd8CF3rgSNQikJi0IgTSs2IMK4aYMhpEaV2BCpRPOj32cuX3ntjnVZRFDYps93LkKSU1PNiNx10DxHwq7JjCQHBu22KwBBw8ftru5S_IH0l9pkAmyPUMj6LUpm_v7GsjlZszNVUycV4qV6ooc4-8qsFiBzshzwHJX-NWErOLrs8rrvWA7RXWKjYzVnqEG3E6RHaKcDSB7Nj9ONikX04w6MEy-IE-DJuDJruNBuB_Rtz7IlowBh3ZaJm3HgcNPGN63VvsSvhGfOE3BkOUo6H2QQ_L2S142GKC2AROd4HBTY5QR-dttd6IgVyA4nAnclIaFEGfiXXQ8N2klB1mEY5DZyEg5XMqBEkLIzCWAu1BMwp1Qq5Da5awGiicQFVYZwhHIAnY8cqB5_UoE6iO4GWWNyM7DhSwUaxFXRXnpz_nXfm8Oc9mMX--bB_vtw_X1dQrTxcv7ilE98AKrD_LFNT0FU1DPdLBE2CNB5NJY0NUhE8eQWd5rxQ_Y6qVHQfgqmwJS6pCETv7uWRdDiQPbxFyTIsFOZ1X3LAfF7_L-N8PfILtKtLJhKvRjW0lY2n8WUOe1FHm7bXq8ur8wv9NhJB

   by Duley, Chris and Clark, Stephen D.

   Applied Spatial Analysis And Policy, Volume 18, Issue 2, p. 56

   Journal Article : Full Text Online

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3. Middle management involvement in resource allocation

   http://duke.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwhV1LS8NAEB7Ug3jxLUZriSB6SptsNo89SrFIofhGPIVmH2Bpi7Tq73f2FSxYPCWHZbPsbGa-mf34BuCCjJjuUlRHKeUiojTjUSniFIFcwiktOIZEXdB_LQdv5OGx7PcciWbhaJWGF2hu8REg1RPZJbm-_tPtqtfLJLO69L-VdZnlKaZocpZ5hdmYdBfTcQcPcLEUcyztcAlQNrA0dXGlvwP3fkWGVN2xpBJbXlhiW3vZxn8XvwvbDmOG1_ZQ7MGanO3Dpqe4HwAdmqpEOG2oL-H7DN3Ut38P566oH-preVvUO4SX_s1z7zZy3RMinmIWEhEuc0bRnykhEDPRmjOSixwTFsW1aL0iKecqlzSppWA5lbESmNzUdYGwgaMjPIZwhNlEIWOBeWFKmSJslKhcZLyQPEacUARw5Te24k5TXLe2mFRWDZlUaIJKmyCA82bkh9XR-GPMkdm9ZoDfugBa3liV-8UWFeIazE4TBGABXBoDrpy4ehoO9PNk1QdOYQuBELM03BZsfM6_5JltD9FGzH3Xa5sz9wOy-dIe

   by Mitchell, Will; Mahmood, Ishtiaq P. and Natarajan, Siddharth

   Strategic Management Journal, Volume 40, Issue 7, pp. 1070 - 1096

   Journal Article : Full Text Online

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